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In-House vs Outsourced IT Support: What’s Better?

Dec 19, 2022

In today's digital landscape, IT support is crucial for businesses of all sizes. You need to keep up with modern technology, customer demands, and create a solid IT infrastructure.


As a business owner, you may be faced with the decision of whether to handle IT support in-house or to outsource it to a third-party provider. Below, we will explore the pros and cons of both options to help you make an informed decision for your business. So, in-house vs outsourced IT support: what’s better?


Pros & Cons Of In-House IT Support



Pros Of In-House IT Support


Control


With an in-house IT support team, the business has greater control over the support process, including the ability to set policies and procedures and ensure that they are followed. This can be especially important for businesses with strict compliance requirements.


Communication and collaboration 


An in-house IT support team can more easily communicate and collaborate with other teams within the organization, which can help to identify and resolve issues with faster response times.

Cons Of In-House IT Support

Higher cost 


An in-house IT support team can be more expensive than outsourcing to a third-party provider. This is because the business must cover the salaries of full-time IT staff, as well as the cost of training and other expenses.


Limited expertise and compliance


In-house team members are more like generalists. They may not have the same level of expertise as a third-party provider that specializes in IT support. This can be particularly challenging for businesses with complex technology needs or that operate in a niche industry.


Limited scalability 


Internal teams may not be able to easily scale up or down to meet changing business needs. This can be a problem when experience fluctuations occur in demand for IT support, or for businesses that need to quickly ramp up their support capabilities to handle a sudden increase in customer inquiries and support tickets. 


Higher risk of burnout 


Because an in-house IT support team is onsite, they may be more susceptible to burnout due to long hours and high levels of stress. This can result in reduced productivity and an increased risk of turnover, which can be costly for the business in the long run. 


Potential for conflict 


An in-house IT support team may not always align with the goals and priorities of other teams within the organization. This can lead to conflicts and hinder the team's ability to effectively support the business.



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Pros & Cons Of Outsourced IT Support


Pros Of Outsourced IT Support


Cost savings 


Outsourcing IT support is much less expensive than having an in-house team, as the business does not have to cover the salaries and benefits of the IT support team, and can instead pay a fixed monthly or annual fee for the services provided. They also already have the proper technology to support your needs.


Expertise 


One of the best things about outsourced IT support and managed IT services is the assurance of quality of service. 


A third-party IT support provider is likely to have a team of highly trained and experienced professionals who specialize in IT support. This can be especially useful for businesses with complex technology needs a special skill set or that operate in a specialized industry.


Scalability


A third-party IT support provider can easily scale up or down to meet changing business needs. This can be a major advantage for businesses that experience fluctuations in demand for IT support, or that need to quickly ramp up their support capabilities.


Reduced risk of burnout 


Because a third-party IT support provider is not onsite, their team is less likely to experience burnout due to long hours and high levels of stress. They’re experienced and have a process in place. This can result in higher levels of productivity and a lower risk of turnover.


Improved alignment with business goals 


IT services are primarily focused on providing high-quality support to its clients, which can help to align their goals with those of the business. This can improve the team's ability to effectively support the business and help it achieve its goals.


Flexibility 


Outsourcing IT support can provide greater flexibility for the business, as the provider can offer a range of support options and services that can be tailored to the specific needs of the business. This can be especially useful for businesses that have unique technology needs or that operate outside of traditional business hours.


Security 


A reputable third-party IT support provider is likely to have robust security protocols in place to protect the business's technology infrastructure and data. This can help to reduce the risk of cyber threats and other security risks.

Cons Of Outsourced IT

Potential for communication breakdowns 


Because the IT support team is not onsite, communication and collaboration may be more difficult, which can lead to misunderstandings and delays in resolving issues.


Dependence on the provider 


By outsourcing IT support, the business becomes dependent on the provider for the support of its technology infrastructure. This can be a problem if the provider experiences technical issues or goes out of business, as the business may be left without support.


In-House vs Outsourced IT Support: The Verdict


With all of these in mind, what’s the better choice for businesses overall? The answer is: it depends on your needs. If you’re looking for end-to-end expert IT support and overall cost-effectiveness, then an outsourced IT support provider might be for you. On the other hand, if you value control, don’t need much support for IT, and don’t mind the large monthly internal costs — then an in-house support team should be okay.


Are you tired of dealing with IT issues on your own? Are you looking for a team of experts to support your business and help you achieve your goals? 


Akins IT is one of the IT support companies in the state that does things differently. We provide remote monitoring 24/7 to ensure that your technology infrastructure is always running smoothly. 


We work as a TEAM with your business. We’ll make sure to have an intimate understanding of your operations and goals — providing tailored solutions to meet your unique needs. Contact us today to learn more.


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