Why Partner with a Microsoft Cloud Service Provider (CSP)?

March 9, 2022
Connect with us

There are many benefits and advantages to partnering with a Microsoft CSP (Cloud Service Provider). To better understand the benefits, let’s review what makes a CSP partner.


What is a Microsoft Cloud Service Provider?



To qualify as a CSP, the partner must provide the following:

  • Value-Added Services

     a Microsoft CSP partner must do more than just resell Azure, such as providing Managed Azure services.

  • Reliable Support

    Partners must be ready and able to deal with first level Azure questions.

  • Customer Management

    CSPs need the technical expertise to provide managed services using Microsoft tools. 

  • Simplified Billing

    A Microsoft CSP partner must provide customers with a single, simplified bill for all their Cloud services.

These are all necessary requirements that a partner must fulfill in order to become a Microsoft Cloud Service Provider. However, it is important to understand that there are two different levels of Cloud Service Providers (CSP), Tier 1 and Tier 2. Your business needs will determine your choice between a Tier 1 or Tier 2 partner. 


So what’s the difference?

Simply put a Tier 1 Partner is a Direct partner and a Tier 2 Partner is an Indirect Partner. A Tier 1 Partner is a provider that works directly with Microsoft. This company has invested its time and resources to build expertise in Microsoft solutions and has direct access to Microsoft technical resources. A Tier 1 Partner has to maintain stricter standards to maintain their status. A Tier 2 Partner does not work directly with Microsoft and utilizes third-party distributors. This partner tier has lower technical requirements.


The Benefits

When you chose to work with a Tier 1 CSP, this means you are partnered with a company that has demonstrated it can provide the level of service that Microsoft demands of its partners. A Tier 1 partner has direct access to Microsoft, so any client issues are requests are handled immediately and you are not waiting on a distributor to pass the message along to another party.

By partnering with a CSP you are still gaining access to all Microsoft and Azure services while getting personalized support to help your team’s cloud initiatives succeed. 


A Tier 1 CSP can provide the following:


  • Help you reduce expenses and eliminate overlapping services by architecting a Public, Private or Hybrid Cloud solution, all on a single invoice
  • Improve efficiency with Public Cloud, Private Cloud and IT services coordinated from a single provider who understands your business’s needs
  • Increase productivity with solutions customized to your requirements and the rapid deployment and reduced learning curve that comes with Microsoft Azure
  • Allow you to retain control of what you want to control, and handoff administration aspects that are out of your scope, or that you simply don’t have time for
  • Offer superior support with proactive management and monitoring to minimize downtime and delays


At Akins IT we have years of expertise working with clients and their Microsoft Cloud solutions. Contact us today to find out if partnering with a CSP is right for your business.

SCHEDULE A CALL
By Shawn Akins October 20, 2025
October 20, 2025 — Early today, Amazon Web Services experienced a major incident centered in its US‑EAST‑1 (N. Virginia) region. AWS reports the event began around 12:11 a.m. PT and tied back to DNS resolution affecting DynamoDB , with mitigation within a couple of hours and recovery continuing thereafter. As the outage rippled, popular services like Snapchat, Venmo, Ring, Roblox, Fortnite , and even some Amazon properties saw disruptions before recovering. If your apps or data are anchored to a single cloud, a morning like this can turn into a help‑desk fire drill. A multi‑cloud or cloud‑smart approach helps you ride through these moments with minimal end‑user impact. What happened (and why it matters) Single‑region fragility: US‑EAST‑1 is massive—and when it sneezes, the internet catches a cold. Incidents here have a history of wide blast radius. Shared dependencies: DNS issues to core services (like DynamoDB endpoints) can cascade across workloads that never directly “touch” that service. Multi‑cloud: practical resilience, not buzzwords For mid‑sized orgs, schools, and local government, multi‑cloud doesn’t have to mean “every app in every cloud.” It means thoughtful redundancy where it counts : Multi‑region or multi‑provider failover for critical apps Run active/standby across AWS and Azure (or another provider), or at least across two AWS regions with automated failover. Start with citizen‑facing portals, SIS/LMS access, emergency comms, and payment gateways. Portable platforms Use Kubernetes and containers, keep state externalized, and standardize infra with Terraform/Ansible so you can redeploy fast when a region (or a provider) wobbles. (Today’s DNS hiccup is exactly the kind of scenario this protects against.) Resilient data layers Replicate data asynchronously across clouds/regions; choose databases with cross‑region failover and test RPO/RTO quarterly. If you rely on a managed database tied to one region, design an escape hatch. Traffic and identity that float Use global traffic managers/DNS to shift users automatically; keep identity (MFA/SSO) highly available and not hard‑wired to a single provider’s control plane. Run the playbook Document health checks, automated cutover, and comms templates. Then practice —tabletops and live failovers. Many services today recovered within hours, but only teams with rehearsed playbooks avoided user‑visible downtime. The bottom line Cloud concentration risk is real. Outages will happen—what matters is whether your constituents, students, and staff feel it. A pragmatic multi‑cloud stance limits the blast radius and keeps your mission‑critical services online when one provider has a bad day. Need a resilience check? Akins IT can help you prioritize which systems should be multi‑cloud, design the right level of redundancy, and validate your failover plan—without overspending. Let’s start with a quick, 30‑minute review of your most critical services and RPO/RTO targets. (No slideware, just actionable next steps.)
By Shawn Akins October 13, 2025
How a Zero-Day in GoAnywhere MFT Sparked a Ransomware Wave—and What Mid-Sized IT Leaders Must Do Now
By Shawn Akins October 13, 2025
The clock is ticking: Learn your options for Windows 11 migration, Extended Security Updates, and cost‑smart strategies before support ends.
More Posts