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You Can't Choose Your Family but You Can Choose Your Customers

Shawn Akins • Aug 18, 2017

Choosing your customers sounds backwards since isn’t it the customer that chooses you? I believe this is a two way street. To truly provide excellent customer service, the company providing the service needs to be a good match for the customer. When this is accomplished, it is a true win-win.


The 80/20 Rule


For most businesses, 80% of their business is generated by 20% of their customers. Unfortunately, most businesses spend 80% of their time with customers making up only 20% of their revenue. This can be applied to just about any organization, even in education. I’m sure you can think of examples where the 80/20 rule comes into play. One thing organizations can do is regularly evaluate the 80% of their customers that generate 20% of their business.


At Akins IT, we love working with “Right Clients” and our goal is to spend 80% of our time on them. To be a “Right Client” for Akins IT, besides revenue, location, and other attributes, the client must “get” IT. What do I mean by that? Instead of treating IT as an overhead, the client treats IT as a tool to support their initiatives, differentiate themselves and outperform their competition. When we have this match, the results are amazing. 


Take a look at what we've been able to accomplish with some of our right clients! 

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Navigating the Future of Work with Microsoft 365 Copilot Prompts

By Shawn Akins • 15 Apr, 2024
In the ever-evolving landscape of the digital workplace, Microsoft 365 Copilot stands as a beacon of innovation, guiding users through the complexities of their daily tasks with ease and efficiency. As we embrace this new era of work, understanding the capabilities and utilization of Copilot prompts becomes essential. What are Copilot Prompts? Copilot prompts are intelligent cues that empower users to harness the full potential of Microsoft 365. They are designed to understand the context of your work and provide suggestions that are not only relevant but also tailored to enhance productivity.  The Power of Contextual Understanding At the heart of Copilot prompts is the advanced AI that meticulously analyzes the content you're working on. Whether it's an email, a document, or a spreadsheet, Copilot grasps the essence of your task and offers prompts that propel you forward. Streamlining Collaboration Collaboration is the cornerstone of modern work, and Copilot prompts are the perfect ally. They facilitate seamless communication by suggesting replies in emails, aiding in the co-authoring of documents, and ensuring that your team stays on the same page. Enhancing Creativity Beyond the realms of productivity, Copilot prompts also serve as a muse for your creativity. They can assist in drafting compelling narratives, generating ideas, or even crafting personalized messages that resonate with your audience. Learning and Growing with Copilot As you interact with Copilot prompts, they learn and adapt to your unique style and preferences. This continuous learning process ensures that the assistance you receive is always improving, making your experience with Microsoft 365 increasingly intuitive. Conclusion Microsoft 365 Copilot prompts are more than just a feature; they are your partner in navigating the future of work. By understanding their functionality and integrating them into your workflow, you can unlock new levels of efficiency, collaboration, and creativity.

Case Study: Rapid Response to Security Breach

By Shawn Akins • 15 Apr, 2024
Sky at Chandler Airpark

Case Study: Management Support Server Upgrade

By Leislee Mamba • 18 Jan, 2024
Akins IT assists Management Support in migrating their physical server infrastructure to new hardware and enhancing their backup process for improved disaster recovery.
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